Submit your proof documentation using any of the options below: Online Log in or create a new account and upload copies of your proof documentation. For any third party downloads attributed to your Account, you agree that SafeLink is not responsible for the download, installation, use, transmission failure, interruption, or delay, of any web content, website, app, or app store you accessed. IF YOU HAVE PROVIDED THIS INFORMATION AND WE ARE UNABLE TO RESOLVE OUR DISPUTE WITHIN 60 DAYS, EITHER PARTY MAY THEN PROCEED TO FILE A CLAIM FOR ARBITRATION. Call (855) 359-4299, enter in the application ID number included in your letter, and follow the prompts. YOU CANNOT PROCEED TO ARBITRATION UNLESS YOU PROVIDE THIS INFORMATION. Content Charges vary depending on the type of content you purchase and download. The unauthorized unlocking or resale of your SafeLink Phone constitutes a violation of this Agreement and will invalidate the Limited Warranty associated with your Phone. SafeLink does not allow international text messages. SafeLink customers have access to 911. For Customers with non-Apple devices: SafeLink will provide an unlocking code to customers who request unlocking, provided they meet the following conditions: (a) If the SafeLink device was activated with SafeLink Service prior to November 23, 2021, then the device must have been active on SafeLink Service for no fewer than twelve (12) months with Service Plans redeemed in no fewer than twelve (12) months. Unlocking Policy for Deployed Military Personnel. If a California Lifeline Customer does not receive a voice grade connection, SafeLink will provide service to that Customer using a different technology, if available. Any violation of the restrictions on the use of your SIM card that are contained in this section may result in the immediate termination of your Service, without notice. For your protection, the information on this website is encrypted using the Secure Socket Layer (SSL) technology. The Federal Communications Commission (FCC) is now using a National Lifeline Eligibility Verifier to review an applicant's Lifeline eligibility. Handsets activated under the Bring Your Own Phone program are not eligible for warranty service. 1. For purposes of the Lifeline Program, the term Tribal Lands includes any Federally recognized Indian Tribes reservation, pueblo, or colony, including former reservations in Oklahoma, Alaska Native regions established pursuant to the Alaska Native Claims Settlement Act (85 Stat. In order to receive your monthly allotment of minutes, you will need to leave your SafeLink Phone powered "On" during the first few days of each month. You also agree that your SafeLink Phone will not be used for any other purpose that is not allowed by this agreement, or that is illegal. Lifeline Support Center. 7. SafeLink is a member of the Verizon family of companies. THIS AGREEMENT TO ARBITRATE CONTINUES TO APPLY EVEN AFTER YOU HAVE STOPPED RECEIVING SERVICE FROM US. A customer engaged in any unauthorized use may have their Service suspended and/or terminated, in our sole discretion. Customers in the Commonwealth of Puerto Rico who have a problem with their SafeLink Service and are unable to resolve it by contacting our Customer Care Department may contact the Telecommunications Regulatory Board of Puerto Rico, by calling 1-866-578-5500. Even within a coverage area, factors such as terrain, weather, structures, foliage, signal strength, traffic volumes, service outages, network changes, technical limitations, or your equipment may interfere with actual service, quality and availability. At any time, SafeLink reserves the right to substitute and/or replace any SafeLink equipment (including Phones) with other SafeLink equipment including Phones of comparable quality. SafeLink Customers will not be required to enter into contracts. You can also contact the LifeLine Support Center for questions regarding the recertification process by calling 1-800-234-9473 or by emailing [email protected] north carolina marine fishes poster news Uncategorized safelink . To use these plans, the consumer must purchase and redeem a service card. SafeLink shall not be liable for any other losses or damages. You may be able to activate SafeLink Service on a compatible, unlocked Phone that you bring (BYOP). Data Services for Unlimited Plans. See additional terms below. Other than for purposes of porting your telephone number to another provider, you have no ownership or other rights over the telephone number provided. SafeLink is a registered trademark of TracFone Wireless, Inc., a Verizon company. d. The Phone serial number plate or the enhancement data code has been removed, defaced or altered. London, KY 40742. Working hours: 9AM to 2AM CST safelink national verifier 201.518.2979. who owns new reader magazine; kirkstall road, leeds. Using your Wi-Fi Calling feature may provide you with access to an unsecured Wi-Fi network which could impact your data security. Data Services are provided on an "AS IS" and "AS AVAILABLE" basis. For example, 911 service via Wi-Fi Calling may be limited or not available due to various circumstances, including, relocation of equipment, loss or disruption of power, internet or wireless service, internet congestion or a connection failure, delays in availability of registered location information, and/or other technical problems. Consumers may also apply to the Lifeline program on their own through the NV consumer portal, or by mail. If you are de-enrolled from the SafeLink Program and your service otherwise becomes "past due," your Phone service will be deactivated, and you will lose unused minutes, if any, as well as your telephone number. Plan changes on or after the 25thday of the month may be delayed until the month after the following month. Smartphones: Smartphones have separate buckets of units for voice calls and data usage. Important Notice: Many customer concerns can be resolved quickly and to your satisfaction by contacting the Customer Care Department, at1-800-723-3546. Web content, app purchases, and app store purchases are non-refundable and non-transferable. There are no toll charges associated with any TracFone California Lifeline service. All rates are subject to change at any time, without prior notice. SafeLink airtime is issued in minute (or unit) increments. Any violation of this prohibition will be reported to the appropriate legal authorities for prosecution. No representation or warranty, express or implied, is made regarding the number of minutes available for calls to a particular country or, after having placed a call, the remaining number of minutes available for calls to any particular country. FOR CLAIMS OF $25,000 OR LESS, YOU CAN CHOOSE WHETHER YOU'D LIKE THE ARBITRATION CARRIED OUT BASED ONLY ON DOCUMENTS SUBMITTED TO THE ARBITRATOR, OR BY A HEARING IN PERSON OR BY PHONE. SafeLink does not warrant or guarantee availability of network or of any Services at any specific time or geographic location, or that the Services will be provided without interruption. TracFone will not market Lifeline service in other languages. SafeLink will also conduct recertification drives for each state according to its rules. Please note that SafeLink does not track "per minute" usage for plans that include unlimited nationwide calling and text messaging. These additional terms and conditions apply to customers who purchase and/or use a SafeLink $10 Global Calling Card. The Purchaser shall have no coverage or benefits under this limited warranty if any of the following conditions are applicable: a. The program will terminate when appropriated funds are depleted. SafeLink reserves the right to change or modify any of these Terms and Conditions at any time. YOU MAY CHOOSE TO BE REPRESENTED BY AN ATTORNEY OR OTHER PERSON AS PART OF THIS PROCESS, BUT IF YOU DO YOU MUST SUBMIT A LETTER OR THE FORM AVAILABLE AT: https://www.tracfonewirelessinc.com/attorneyauthorizationform. If you fail to complete your annual verification by your service anniversary date, you will be de-enrolled from the SafeLink Program. Online Purchases from SafeLink.If you purchased your SafeLink Phone from our official website, you have thirty (30) days from the date your Phone was delivered to you to return it to us for either an exchange or a refund. Data Cards can be added to your Phone at any time, as long as the Service is active. THE SAME DEFENSES ARE ALSO AVAILABLE TO BOTH PARTIES AS WOULD BE AVAILABLE IN COURT INCLUDING ANY APPLICABLE STATUTE OF LIMITATIONS. Credit for returned phones will appear on your credit card statement between 1-2 billing cycles. No waiver of a breach of any term shall be deemed a waiver of any other or subsequent breach of a term. Plan changes before the 25thday of the month will take effect the following month. Supporting Partners THE NOTICE MUST INCLUDE ENOUGH INFORMATION TO ALLOW US TO IDENTIFY YOUR ACCOUNT AS WELL AS TO ASSESS AND ATTEMPT TO RESOLVE YOUR CLAIM, INCLUDING THE NAME OF THE SAFELINK WIRELESS ACCOUNT HOLDER, THE MOBILE TELEPHONE NUMBER AT ISSUE, A DESCRIPTION OF THE CLAIM, THE SPECIFIC FACTS SUPPORTING THE CLAIM, THE DAMAGES YOU CLAIM TO HAVE SUFFERED AND THE RELIEF YOU ARE SEEKING. You will be charged for calls based upon the rates that are effective as of the date and time you place the call. Each Airtime Card includes a set number of minutes, data and service days that begin to run from the date you add the airtime to your SafeLink Phone. The Affordable Connectivity Program is limited to one monthly service discount and one device discount per household. Binding Agreement. Data Cards provide a set amount of data access identified on the face of the card, denominated in megabytes or gigabytes. You will not be able to transfer your ILD Service to another phone number. To process a return, you must follow the return instructions that came with your Phone and pay for the shipping cost to send it back to us. IN THE EVENT OF LITIGATION, THIS PARAGRAPH MAY BE FILED TO SHOW A WRITTEN CONSENT TO A TRIAL BY THE COURT. SafeLink reserves the right to take measures to protect the Carriers networks and other users from harm, compromised capacity or degradation in performance. Customer Care & Technical Support Need help with our website or service? ALTERNATIVELY, FOR CLAIMS WITHIN THE JURISDICTIONAL LIMIT OF THE SMALL CLAIMS COURT IN THE STATE ENCOMPASSING YOUR BILLING ADDRESS, EITHER YOU OR SAFELINK CAN CHOOSE TO BRING AN INDIVIDUAL ACTION IN SMALL CLAIMS COURT INSTEAD OF PROCEEDING IN ARBITRATION; FURTHERMORE, IF THE CLAIMS IN ANY REQUEST OR DEMAND FOR ARBITRATION COULD HAVE BEEN BROUGHT IN SMALL CLAIMS COURT, THEN EITHER YOU OR SAFELINK MAY CHOOSE TO HAVE THE CLAIMS HEARD IN SMALL CLAIMS COURT, RATHER THAN IN ARBITRATION, AT ANY TIME BEFORE THE ARBITRATOR IS APPOINTED, BY NOTIFYING THE OTHER PARTY OF THAT CHOICE IN WRITING. Affordable Connectivity Program (ACP). SafeLink may modify or cancel any SafeLink Service, or take corrective action at any time, without prior notice and for any reason, including, but not limited to, your violation of this Agreement. SafeLink will make every effort to assist such customer in obtaining a handset that is in compliance with all applicable laws, rules, and regulations. IT IS A VIOLATION OF FEDERAL AND STATE LAW TO SELL OR GIVE AWAY (1) A SAFELINK PHONE (OR A SAFELINK SIM CARD) OR (2) SAFELINK SERVICE PROVIDED TO THE CUSTOMER. Program and Income Verification (6) IF 25 OR MORE CUSTOMERS INITIATE NOTICES OF DISPUTE PURSUANT TO PARAGRAPH 4 ABOVE OR FILE A COMPLAINT IN COURT, WHICH RAISE SIMILAR CLAIMS, AND COUNSEL FOR THE SAFELINK CUSTOMERS BRINGING THE CLAIMS ARE THE SAME OR COORDINATED FOR THESE CUSTOMERS, THE CLAIMS SHALL PROCEED IN ARBITRATION IN A COORDINATED PROCEEDING. However, during times of congestion, meaning when the network is experiencing high traffic volume, de-prioritization may result in slower data speeds. You can submit applications and proof documents by mail to the address below. (b) The device must be in working condition. No restocking, handling, or shipping fees will be charged to you for this device return. YOU UNDERSTAND THAT BY THIS AGREEMENT YOU ARE GIVING UP THE RIGHT TO BRING A CLAIM IN COURT OR IN FRONT OF A JURY. Use of a wireless system typically begins when you press the "send," "call" or other key to initiate or answer a call, and does not end until you press the "end" key or the call is otherwise terminated. f. The Product is outside of the limited warranty period. NOTICE TO SAFELINK SHOULD BE SENT TO: TracFone Wireless, Inc., Attn: Legal Department-Consumer Claims, 9700 NW 112 Avenue, Miami, Florida 33178. You understand that your use of such third party apps is subject to the third partys terms and conditions and policies, including its privacy policy. As required by Public Utilities Code 2881, TracFone California Lifeline Customers who are deaf or hearing-impaired or who have speech disabilities will have access to California Relay Service. 2. What is the Affordable Connectivity Program? You should implement appropriate safeguards to secure your phone, computer or equipment and to back up your information stored on each. Reviewed the information contained in their application and it is true and correct to the best of their knowledge and belief, and that they understand that providing false or fraudulent information to obtain Lifeline benefits is punishable by law. Non-Rated Content.SafeLink strives to present and offer only generally acceptable content. In order to qualify for enrollment in the SafeLink Program, a person must meet certain eligibility requirements where the SafeLink Program is offered. Instead, you can simply apply for SafeLink's services and hope for the best. SafeLinks ILD Service allows you to place calls to select destinations internationally. All SafeLink plans will comply with the requirements set forth in CPUC D. 14-01-036, Appendix A 2, 4(a)-(j), and will be available to qualified households on a nondiscriminatory basis. You do not need to purchase or redeem a service card to use this plan. Free Caller ID and 3-Way Calling If you wish to continue receiving SafeLink service, you may either buy a replacement phone from us, or bring your own unlocked phone, together with purchasing a replacement SIM card. The service upload/download speeds and data caps vary based on the available ACP qualifying plan; please visit www.SafeLink.com for a list of available plans and connected devices which you may purchase. If the National Verifier cannot verify a subscriber's eligibility through the database checks, service providers will be required to submit any available documentation they have on file for failed subscribers. Customers in the State of Washington who have a problem with their SafeLink Service and are unable to resolve it by contacting our Customer Care Department may contact the Washington State Attorney General, Consumer Protection Division, by calling 1-800-551-4636. Month after the 25thday of the month after the following safelink national verifier: Many concerns... ; Technical Support Need help with our website or service are no toll Charges associated with any TracFone California service! A registered trademark of TracFone Wireless, Inc., a Verizon company not PROCEED to ARBITRATION UNLESS you provide information... Event of LITIGATION, this PARAGRAPH may safelink national verifier able to activate safelink service on compatible. 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